Artificial intelligence (AI) chatbot ChatGPT has recently made waves for producing human-like text and communications from user inputs. Accessible to anyone with a computer and internet connection, ChatGPT produces usable written material on a wide range of topics and helps make decisions. These functions are leading many employers to consider ways to incorporate this technology into their organizations to enhance workflows, streamline operations and improve customer experience.
Since this technology is accessible to employers of all sizes, it presents an opportunity for organizations that strategically leverage it. However, AI tools have certain limitations and potential risks that employers need to consider carefully before embracing this technology. Even if employers don’t plan on incorporating AI technology into their business operations, it’s still wise to understand these tools and their limitations because employees may use them without their employers’ knowledge or permission.
Looking for more information on this topic? Check out the following content:
HR Insights Article – Considerations for Using ChatGPT and Other AI Tools in the Workplace
Infographic – ChatGPT and the Workplace
HR Podcast – ChatGPT in the Workplace
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